FAQ: Sea of Stars
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When is Sea of Stars coming out?

Sea of Stars will be released on August 29th on all launch platforms. If you have a digital copy of the game as part of your pledge, you’ll receive your key via email on that day.

Last updated: May 26, 2023 09:51

Until when do I have to complete my survey?

Please complete your survey before July 3rd.

Last updated: May 30, 2023 18:33

Can I upgrade my pledge from a digital copy to a physical copy?

It’s not possible to upgrade your backer tier at this point as the tiers have been locked since the end of the Kickstarter campaign. Add-ons are available in the survey though, including the physical edition.

Last updated: May 19, 2023 10:33

How can I update my credit card info?

You can update your credit card information directly in the survey, in the payment section of the “CONFIRM” step.

Last updated: May 30, 2023 08:44

When will I get charged for my order?

If you’re a backer from the Kickstarter campaign, all funds were collected when the campaign ended.

In case you added some add-ons to your pledge or you’re a backer from the BackerKit pre-order shop, it differs depending on the payment method you selected:

  • Credit card: Your card won’t get charged right away. The funds will be collected when we close the pledge manager on our side. We don’t have an exact date for this yet, but it should happen soon after the deadline for the surveys on July 3rd.

  • PayPal: If you choose to pay via Paypal, the funds will be collected right away.

Last updated: June 01, 2023 11:16

Can I change the shipping address I gave when I first made my pledge.

The shipping address is collected during the survey, in the “SHIPPING” section. This address will override the one you wrote when you initially pledged.

Last updated: May 30, 2023 08:45

How and when will I get my digital code?

You’ll receive your digital key for your selected platform via email on the day of the official launch, August 29th 2023.

Last updated: May 26, 2023 09:50

What are the guidelines for the credits name?

First and foremost, any offensive or inappropriate language is totally forbidden. We won’t hesitate to discard any submission that doesn’t respect that.

For uniformity purposes, please use your full name, in latin character only. The character limit is 35, including spaces. Since the text field in the survey doesn’t have a character limit, please make sure that you respect it.

We have to be strict on Latin characters here, so please avoid numbers and special characters.

Last updated: June 01, 2023 08:05

What’s included with the physical edition of the game?

The backer-exclusive physical edition will come with the exclusive covert art and a high-quality instructions booklet.

Last updated: May 26, 2023 09:49

When will I receive my physical copy of the game?

Physical copies need time to be produced and shipped once the gold master build is ready. Evaluating options, we opted to release the game digitally as soon as it is ready (August 29, 2023), which means physical copies will arrive at a later date. But worry not, even though we can’t give you an ETA right now, every physical copy pre-order will be given a free digital game code usable on day one.

As an additional treat to backers, digital codes do not need to be for the same platform as the physical version you are picking. Feel free to take this opportunity as a free copy on an additional platform, or a way to keep your physical copy sealed!

Last updated: May 19, 2023 10:39

What’s the format of the physical copy for PC?

The physical edition on PC will come as a Steam code inside a box with the exclusive cover art, without a physical disk.

Last updated: May 26, 2023 09:49

The backer-exclusive physical edition for Xbox can be used on both Xbox One and Xbox Series X/S?

Yes, it comes with the necessary entitlements to allow you to play on both Xbox One and Xbox Series X/S with the same physical copy.

Last updated: May 31, 2023 06:27

If I have multiple copies (digital or physical) in my order, can I select different platforms?

Yes, you can choose a different platform for every individual copies you have in your order. You’ll get to answer a different survey question for every one of them, feel free to select any platform for each one!

Last updated: May 26, 2023 11:00

When will I receive my OST vinyl?

Just as physical copies of the game, we don’t know have an exact ETA yet. Our top priority is letting everyone play the game as soon as possible, but we will be putting in all efforts to get them to your door as fast as pressing will allow. This also helps since the soundtrack is bound to contain a spoiler or two.

Last updated: May 19, 2023 10:39

Where can I get the exclusive wallpapers included with my pledge?

Right here:

Desktop: https://t.co/C0RLmxLSaG

Desktop (Wide): https://t.co/wm8pSasIeT

Mobile: https://t.co/SN595NefqF

Mobile (Slim): https://t.co/30ewgbniAu

Last updated: May 29, 2023 10:40

How do I claim my backer role on the Discord server?

Simply join the Sabotage server here: https://discord.gg/sabotagestudio

All the instructions will be detailed when you join the server.

Last updated: May 31, 2023 07:07

When will I receive the digital artbook included with my pledge?

We don’t know have an exact ETA yet. Our top priority is letting everyone play the game as soon as possible, but we will be putting in all efforts to send it to you as soon as we can.

Last updated: May 31, 2023 07:33

When will I receive the DRM-free version of the OST included with my pledge?

We don’t know have an exact ETA yet. Our top priority is letting everyone play the game as soon as possible, but we will be putting in all efforts to send it to you as soon as we can.

Last updated: May 31, 2023 07:33

I have extra credits in my pledge, I don't remember why?

Some backers have pledged an extra amount to secure a physical copy during the Kickstarter campaign, as the item wasn’t available at that time yet.

You can use these extra credits to pick up a “Early Backer Exclusive Physical Edition” in the “Add-ons” section of the survey.

In case you pledge an extra amount simply to support the campaign, you can simply dismiss the credits during the survey.

Last updated: May 31, 2023 06:25

Why do I have multiple surveys to complete?

If it’s stated at the top of your survey that you have multiple surveys to complete, it’s because you made multiple orders with the same email address. You have the fill all your surveys in order to get everything you pre-ordered.

Last updated: May 30, 2023 10:13

I don't need to specify my region if I'm getting a digital code for Steam or Xbox?

No, regions are only necessary for digital codes on Nintendo Switch and PlayStation 4/5.

Last updated: May 30, 2023 14:31

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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