The Backer Survey Will Be Sent Out Today
almost 3 years ago
– Mon, Jun 05, 2023 at 07:52:19 AM
Hi again backers!
The time has come, we’re finally ready to send the backer survey.
It will be sent out to everyone today at the email address associated with your Kickstarter or BackerKit pledge.
**YOU HAVE UNTIL JULY 3RD TO FILL YOUR SURVEY**
We wouldn’t advise waiting at the last minute to fill your survey. The sooner the surveys are completed, the sooner we can get to the next step of fulfillment and make sure everyone gets their rewards as soon as we possibly can.
Please take the time to read the following carefully to make sure you have all the necessary info to fill it out correctly. If you have any questions after reading this, the official support channels are listed down below.
HOW DOES THE SURVEY WORK?
The survey will be linked in an email sent to the address associated with your Kickstarter or BackerKit account. It will allow us to gather all the necessary information for the delivery of both digital and physical items.
The email will be sent from this address: [email protected].
Once you’re in the survey, the process is a bit different whether you pledged during the initial Kickstarter campaign or later on via the BackerKit post-campaign shop.
Let’s begin with Kickstarter backers. If you pledged via BackerKit, you can skip to this section and go directly to the BACKERKIT PRE-ORDER BACKERS section.
KICKSTARTER CAMPAIGN BACKERS
The survey is divided into four sections:
1. Questions
First, you’ll be asked survey questions associated with your pledge level.
The first question type will ask to pick the platform(s) for the item(s) already included in your pledge, if applicable.
Note that if you select Nintendo Switch or PlayStation 4/5 for your digital copy, you’ll also need to pick the right region option.
Simply select the right options and click “Next”.
The second question type allows you to enter the name to appear in the backer section of the credits, if that reward is part of your pledge.
IMPORTANT:
For uniformity purposes, please use your full name in latin characters only. Avoid numbers and special characters.
The text field doesn’t have a character limit, but please do not exceed 35 characters, including spaces.
Any offensive or inappropriate language will be removed and won’t appear in the credits.
When you’re done, click the “Next” button.
2. Add-ons
Once you’ve answered all the questions, you’ll get to the “add-ons” section. Here, you can add extra items to your pledge. In the case you purchase extra digital or physical copies, you’ll then get to pick the platform(s) in the follow-up questions.
In case you over pledged during the campaign, the extra amount will appear here as credits that you can use to get the add-ons.
You can obviously skip this section altogether if you don’t wish to add anything to your order.
Once you’re satisfied with the content of your cart, click “Next”.
3. Shipping
This section will only appear if your order contains physical items.
This is the address that will be used for shipping, overriding the one that was given when you first pre-ordered.
IMPORTANT: The phone number is mandatory, and only for shipping purposes.
4. Confirm
The last step is order confirmation. We strongly suggest reviewing carefully each item and add-on you have in your cart to make sure you picked the right options. You can still go back to earlier sections of the survey and edit anything at this point.
If you added any add-ons, you’ll need to complete your payment info. There are two payments methods available:
- Credit card: Your card won’t get charged right away. The funds will be collected when we close the pledge manager on our side. We don’t have an exact date for this yet, but it should happen soon after the deadline for the surveys on July 3rd.
- PayPal: If you choose to pay via Paypal, the funds will be collected right away.
Once everything’s in order, you can click the “Place My Order” button.
And that it’s, you’re done! Again, if you need any further assistance, the support channels are listed at the end of this post.
BACKERKIT PRE-ORDER BACKERS
If you're a backer from the Kickstarter campaign, you can skip this section.
The survey is divided into 4 sections:
1. Questions
This first section is only there to give a few instructions about the following steps of the survey. Once you’ve read it, you can select the “Understood!” option and click the “Next: Add-ons” button.
2. Add-ons
When you get to that section, the first thing you should notice is that the items you already pre-ordered are listed as add-ons in your cart on the right part of the screen.
Here, you can also add additional items to your order.
When you’re satisfied with the items in your cart, click “Next”. If more information is needed for one or multiple items, you’ll automatically be brought to the questions page.
The first question type is to pick the platform(s) if you purchased digital or physical copies of the game.
Note that if you select Nintendo Switch or PlayStation 4/5 for your digital copy, you’ll also need to pick the right region option.
Simply select your preferred option and click “Next”.
The second question type allows you to enter the name to appear in the backer section of the credits, if you got the “Solstice Warrior Package” when you first pre-ordered via the BackerKit store (it’s not available as an add-on in the survey.)
IMPORTANT:
For uniformity purposes, please use your full name in latin characters only. Avoid numbers and special characters.
The text field doesn’t have a character limit, but please do not exceed 35 characters, including spaces.
Any offensive or inappropriate language will be removed and won’t appear in the credits.
Answer all of the questions listed there and click “Next”.
3. Shipping
This section will only appear if your order contains physical items.
This is the address that will be used for shipping, overriding the one that was given when you first pre-ordered.
IMPORTANT: The phone number is mandatory, and only for shipping purposes.
4. Confirm
The last step is order confirmation. We strongly suggest reviewing carefully each item and add-on you have in your cart to make sure you picked the right options. You can still go back to earlier sections of the survey and edit anything at this point.
If you added any add-ons, you’ll need to complete your payment info. There are two payments methods available:
- Credit card: Your card won’t get charged right away. The funds will be collected when we close the pledge manager on our side. We don’t have an exact date for this yet, but it should happen soon after the deadline for the surveys on July 3rd.
- PayPal: If you choose to pay via Paypal, the funds will be collected right away.
Once everything’s in order, you can click the “Place My Order” button.
And that it’s, you’re done! Again, if you need any further assistance, the support channels are listed at the end of this post.
PRODUCTS DETAILS
Here’s what you need to know about each available items:
Digital copy of the game
The digital keys will be distributed via email when the game launches on August 29th. All the launch platforms are available to pick in the survey (Steam, Nintendo Switch, PS4, PS5, Xbox One, Xbox Series X/S.)
Backer-exclusive physical edition
The backer-exclusive physical edition comes with an exclusive cover art and a high-quality instructions booklet.
The physical copies will be delivered after launch. They need time to be manufactured and shipped once the gold master build is ready. Evaluating options, we opted to release the game digitally as soon as it is ready, which means physical copies will arrive at a later date. But worry not, for every physical copy pre-order will be given a free digital game code usable on day one.
As an additional treat to backers, digital codes do not need to be for the same platform as the physical version you are picking. Feel free to take this opportunity as a free copy on an additional platform, or a way to keep your physical copy sealed!
The backer-exclusive physical edition is available as an add-on in the survey for all launch platforms (Steam, Nintendo Switch, PS4, PS5, Xbox One, Xbox Series X/S.)
OST Vinyl
This is a double-vinyl containing tracks hand-picked by our composer Eric W. Brown. The cover is exclusive to this edition.
Just as the physical copies, vinyls will be delivered later on. Our top priority is letting everyone play the game as soon as possible, but we will be putting in all efforts to get them to your door as fast as pressing will allow.
Digital artbook & DRM-free version of the soundtrack
These aren't available as add-ons in the survey, but are included with some pledge levels.
We don’t have an ETA for when they will be delivered yet. Our top priority is letting everyone play the game as soon as possible, but we will be putting in all efforts to send them to you as soon as we can.
REMINDER: YOU HAVE UNTIL JULY 3RD TO COMPLETE YOUR SURVEY
We recommend doing it as soon as you get it. Please do not wait until the last minute.
The sooner the surveys are completed, the sooner we can get to the next step of fulfillment and make sure everyone gets their rewards as soon as we possibly can.
We’ll send multiple reminders in the following weeks to make sure no one’s missing out.
SUPPORT
If you need help at any moment during the final phase of fulfillment, please refer to the survey FAQ and the BackerKit support first. It’s accessible via the “Need help?” button that’s present on every page of the survey.
If you need further assistance, here are the support channels to prioritize:
- Via email at [email protected].
- The #fulfillment-support channel on Discord.
We’re confident everything is going to go down smoothly, but with as many backers we’re bound to get a lot of support requests. We guarantee that we’ll do our best to get back to everyone in a timely manner.
THAT’S IT FOR NOW
Three years after the end of our Kickstarter campaign, this is obviously a big milestone for us and we couldn’t be more grateful for your patience and support.
The finish line is getting closer by the day and we can’t wait to finally put Sea of Stars into your hands.
We’ll be back with some development updates very soon.
All the best,
-Saboteam
FOOTNOTES
As we are self-publishing, growing awareness is paramount throughout production. If you have a moment to help us even more than you already have, here are a few ways you can can do so in 30 seconds or less:
- Wishlist Sea of Stars on Steam
- Wishlist Sea of Stars on eShop
- Wishlist Sea of Stars on PlayStation
- Follow and share content from @seaofstarsgame on Twitter
- Follow and share content from @sabotage.studio on Instagram
- Follow and share content from @sabotage.studio on TikTok
- Follow and share content from @SabotageQC on Facebook
- Follow and share content from Sabotage Studio on Youtube
- Join the Sabotage Studio Discord server
- Invite a friend or internet traveler to do any of the above!